Position: Commercial Collections Representative
Gurstel Law Firm PC is currently looking to hire a part-time Commercial Collections Representative in either our AZ or MN office. We are looking for someone with industry experience that is motivated and that can work in a fast paced environment.
As a Commercial Collector at Gurstel Law Firm, P.C., you will be responsible for the collection of assigned accounts that are going through the pre-legal and judgment collection process. We are looking for a candidate that has collections experience either as a collector or skip tracer. In addition, an individual that has collection experience in a law firm or a legal setting is our preference. Previous investigative, research experience and/or skip tracing experience is preferred. The successful candidate will be responsible for recovering unpaid account balances and judgments owed by businesses and personal guarantors in compliance with our standard operating procedures and client requirements. You will work to recover the accounts with a professional demeanor, facilitate settlement offers, set up payment plans, facilitate garnishments and locate other assets for execution. A successful candidate will be able to prioritize matters, work in a fast-paced environment, and document all transactions thoroughly.
Knowledge and Skills required: *Proven investigative, skip tracing, and research background. *Time Management – can manage one’s own time and prioritize high volume of tasks. *Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. *Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. We are seeking an individual with the proven ability in developing relationships with clients and developing rapore with individuals looking to pay their accounts. *Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one and make proper recommendations to clients. *Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. *Tools/Technology Required: MS Word, MS Excel, MS Outlook, Word Perfect, WestLaw, Accurint and other public record databases. Candidate familiar with using collection software will be given top consideration. *Excellent verbal and written communications skills - Ability to write detailed letters, review reports, communicate effectively with both clients and customers in professional and thorough matter.
Qualification/Experience/Education *Must have two (2) or more years of commercial collection experience; *At least six months of skip tracing experience; * Paralegal background is a plus
* At least six months in the commercial finance or legal field preferred; and * Two year Associate Degree or four year BA or BS degree desired.
If you have a strong customer service philosophy and a dedication to your work, we want to hear from you today!